Privacy Policy

Last updated: 8 September 2026

FlowersGH Limited (Flowers Ghana/FlowersGhana) is responsible for this policy, covering our website, shopping, support, social sign-in, WhatsApp and ChatGPT/assistant integrations. Privacy contact: support@flowersghana.com.

1. ChatGPT app: information collected and used

We receive tool arguments, not automatic access to full chats. Do not send personal details in searches, passwords, payment credentials or verification codes.

• Search: Your product or policy query is sent to Upstash Search to find public catalog and information pages. We return titles, identifiers, and website links.
• Fetch: We receive a result ID and return public titles, descriptions/policies, links, prices, currency, category and availability.
• Browse: We receive page size/cursor; return product IDs, names, GHS prices, availability, images, links and next cursor.
• Track an order: When you request tracking, we receive both the checkout email and tracking code to find the matching order. We return status, merchant-written tracking updates, and the delivery date where available. Separate customer name, email, address, phone, payment, and cart fields are not returned. An unverified lookup returns no order details.
• Checkout link: We receive product identifiers and quantities, verify them, and save an anonymous cart with product identifiers, quantities, default sizes, creation time, and a random token. We return a checkout link, four-day validity, and product-line count. This does not place an order or take payment. Anyone you share the link with can view that cart until expiry.

OpenAI or your chosen assistant processes conversations and tool results under its own policy and settings. Disconnecting our app stops future tool access; it does not delete earlier conversations or orders.

2. Website, purchases, and support

On our website we process account and contact details; sender and recipient names, emails, phones, and delivery addresses; delivery dates, instructions, and gift notes; products and order history; payment references and status; and support communications. We use these for accounts, fulfillment, updates, refunds, and support. Share recipient details only when entitled to do so.

Payments are completed on the website through providers including Paystack. Optional image, audio, or video greetings are stored and displayed for the recipient; people with the viewing link or QR code may access them. Our separate Flora website assistant uses Google AI to process submitted messages and relevant shopping context. Returning-visitor features can associate a browser with details supplied at sign-in or guest checkout, including after logout, to restore carts, personalize help, and support cart follow-up.

3. Technical information and cookies

Hosting and security services process IP addresses, client or browser information, request timing, and errors to provide the service, prevent abuse, apply rate limits, and investigate failures. These identifiers may relate to a person. Error logs may include diagnostic details of failed operations.

Website cookies and storage support sessions, carts, preferences, and returning visitors. Vercel Analytics, Speed Insights, and Google Tag Manager measure website use. Tool calls do not load website analytics scripts. Marketing and cart follow-up may use contact details, shopping activity, order history, and communication preferences. ChatGPT tool inputs are not used to create advertising audiences.

4. Who receives information

• Assistant providers: OpenAI or your chosen connected assistant receives tool inputs and results. Google processes messages and context for the Flora website assistant and service workflows.
• Infrastructure: Vercel hosts the website and tools; AWS Amplify/AppSync supports catalog, content, and order records; Neon stores account and operational records; Upstash supports search, temporary carts, rate limits, and queued workflows; Arcjet supports abuse prevention.
• Service providers: Paystack processes website payments; Cloudinary stores and delivers product and uploaded media; AWS email services and Hubtel SMS deliver communications, with Upstash queueing. Google and Vercel support website measurement.
• Fulfillment and support: Authorized staff, florists, delivery partners, and support personnel receive details needed for your request. Recipients receive the greeting and sender information you choose to include.
• Information may also be disclosed for valid legal requirements, disputes, or protection against fraud and abuse.

Providers may process data outside Ghana; their privacy policies, retention and controls also apply.

5. Retention

• Anonymous checkout carts expire four days after creation. Copies of links in chats and subsequent orders are separate.
• Website cart activity expires after two hours; recovery records after 24 hours. Updates may restart expiry.
• Browser-to-customer associations last up to 365 days after save/refresh. Clearing cookies does not erase server records; request deletion from us.
• Website sessions expire after 30 days, subject to renewal or sign-out; accounts are separate.
• The app does not create a dedicated archive of successful searches or tracking inputs. Rate limits use one-minute windows. Request records, error logs, provider records, and assistant conversations are separate and may last longer.
• Account, order, support, uploaded-media, communication, and operational-log records have no single automatic deletion deadline. They can remain stored until removed through available controls or a privacy request, subject to fulfillment, accounting, dispute, security, and legal needs. Ask us about deletion options.

Deletion from one service does not immediately remove backups or records independently held by assistant or payment providers. If information must be retained after a request, we will explain why.

6. Your controls

Browse without an email; supply email and code only for tracking. Disconnect in your assistant settings; use its controls for chat deletion and training preferences. Review website checkout before paying.

Manage browser cookies/storage; blocking them may affect sign-in or carts. Unsubscribe or contact us to stop marketing and cart follow-up. Necessary order/security messages may continue.

Email support@flowersghana.com for access, correction, deletion, copies, or objections/restrictions. Local law may provide further rights. We may verify entitlement; do not email payment credentials or identity documents without an agreed secure process.

7. Security, children, and updates

We use access controls, encrypted transport, and abuse controls; absolute security cannot be guaranteed. The app is not for children under 13; contact us about information supplied by a child. Updates appear here with a revised date.

8. Data deletion for all users worldwide

All users, wherever they live, can request deletion: customers, guests, gift recipients, Facebook/Google sign-in users, WhatsApp contacts and assistant users. No account, purchase or particular residence is required. Email support@flowersghana.com with subject “Data deletion request”, your associated email/phone, and the data to delete. Mention Facebook Login if applicable. We may verify ownership and will explain the outcome and any required retention. Full deletion steps and Facebook/WhatsApp privacy details form part of this policy.