Gift Vouchers, Referral Rewards & Store Credit

Effective 17 October 2026. These terms explain Flowers Ghana gift vouchers, referral rewards and any store credit expressly issued by us. They supplement our Terms of Service, Return & Refund Policy and Privacy Policy. Nothing in these terms excludes rights or remedies that Ghanaian law does not permit us to exclude.

Shopping value, not a cash account

Gift vouchers, referral rewards and store credit may be used only for eligible purchases from Flowers Ghana. They are not a bank account, savings product, investment, cash deposit or general-purpose payment account. Showing an amount in GHS does not make that amount cash available for withdrawal. These balances earn no interest and cannot be withdrawn, exchanged for cash, paid to a mobile-money or bank account, or transferred to another account, except where applicable law requires otherwise. A gift voucher can be given to its intended recipient by sharing its code; that does not create a cash withdrawal right.

Buying and receiving a gift voucher

You must sign in to buy a gift voucher. The minimum purchase is GHS 200. Pay through our authorised payment provider using the purchase form. Referral rewards and existing voucher balances cannot fund a new voucher purchase. A pending purchase or payment reference is not a valid voucher. We issue and activate the gift code only after independently confirming payment. The code is sent to the email address and Ghana phone number supplied for the recipient. Check these details before paying; contact us promptly if they are wrong. Email or SMS delivery can be delayed by providers or filters.

Protecting and using the code

Anyone with an active gift code may redeem it. The code is not restricted to the recipient's email address or account. Treat it as confidential: do not post it publicly, send it to unknown persons, or share it with an assistant in a public conversation. Keep your receipt and payment reference. If a code is lost, stolen, misdirected or disclosed, contact us immediately. We may require proof of purchase and check the redemption history before replacing or disabling it. We cannot promise to restore value already legitimately redeemed, without limiting any remedy required by law.

Apply the code at checkout. We check its status, available balance and reservation before accepting it. We reserve a valid code exclusively for that checkout for ten minutes when you apply it, then check it again before payment. An expired checkout hold is not expiry of the voucher itself. Remove and reapply the code if the reservation expires. Another checkout cannot use a reserved code during its live hold. A browser confirmation, saved form or payment-provider popup is not by itself proof that an order is paid.

Only the amount applied to a successfully funded order is deducted. Any remaining value stays on the same code for future eligible orders. If the voucher is insufficient, pay the remainder using the available checkout payment methods. A fully covered order does not require a Paystack payment. We currently apply no automatic expiry or inactivity fee to an unused paid voucher balance. Any different promotional conditions must be clearly disclosed before acceptance and cannot remove statutory rights.

Referral rewards

Share your referral link from your account. A qualifying referred flower order earns the referrer 10% of the amount actually paid through Paystack, including the applicable processing fee. Voucher-funded and reward-funded portions earn no referral reward. Rewards are recorded only after payment is verified and may be rounded down to the nearest pesewa. A valid referral must be associated with the checkout before payment; visits or unpaid orders alone do not earn credit. Self-referrals do not qualify.

Rewards are promotional shopping credit belonging to the earning account. Sign in to choose how much to apply at checkout. Any unused credit remains available for later eligible orders. Referral credit is not a commission payable in cash, salary, cash refund or a debt redeemable on demand. It cannot be purchased or used to buy gift vouchers. Refunded or reversed payments can reverse related rewards. If those rewards have already been used, future rewards may first offset the reversal; this is an adjustment to shopping credit, not a request for a cash payment.

Refunds, cancellations and store credit

Our Return & Refund Policy and applicable law determine whether a purchase is refundable. A request to withdraw an account balance is different from a claim for a lawful refund. We do not offer a general right to cash out a voucher or promotional reward. Where a cash refund is due, it is normally returned through the original payment method, subject to payment-provider procedures; we will not replace a legally required cash refund with store credit without a lawful basis or your agreement. The treatment of any voucher-funded part of a cancelled or refunded order will be confirmed under the applicable refund policy and law. Promotional rewards cannot be converted into a cash refund.

If we expressly offer and you accept store credit instead of an eligible cash refund, the amount and conditions will be explained before acceptance. That store credit can be used for Flowers Ghana purchases; it is not a withdrawable cash account. This policy does not introduce a paid wallet or allow customers to deposit or top up cash balances.

Errors, misuse and changes

We may temporarily block a code or reward while investigating duplicate use, an unauthorised payment, chargeback, technical error or reasonably suspected fraud. We may correct erroneous balances and reverse rewards linked to refunded or fraudulent orders, with an explanation where appropriate and without removing statutory rights. Do not sell codes as a financial product, misrepresent referrals, create self-referral arrangements or attempt to redeem the same value twice. We may change future promotional reward offers with notice; changes do not retrospectively cancel legitimately purchased voucher value or earned credit except to correct error, address misuse or comply with law.

Questions or a disputed balance

Contact Flowers Ghana through our contact page or shop WhatsApp at +233548452212. Include your purchase or order reference and describe the issue. Do not publish your full gift code or payment credentials. We will check the payment and redemption records. These terms do not prevent you from using any complaint, refund or other remedy available under applicable law.