Data Deletion and Meta Privacy

Last updated: 8 September 2026

This page forms part of the FlowersGH Limited privacy policy.

1. How to request deletion of your data — available to all users worldwide

Every person whose personal information we hold can use the deletion process below, regardless of country, nationality, residence, or how they used our services. This includes people in Ghana and every other country where our website or apps are accessible; Facebook or Google sign-in users; registered customers; guest shoppers; gift recipients; people who contact us on WhatsApp; and users of our ChatGPT or other assistant integrations. You do not need an active account, access to Facebook, a purchase, or residence in California or the European Union to make a request. Any additional rights under local law remain available.

1. Send your request: Email support@flowersghana.com with the subject “Data deletion request”. State that you want FlowersGhana to delete your personal data, or describe the particular data or service you want deleted. To request help without signing in, use the contact options at www.flowersghana.com/contact.
2. Help us locate your data: Include the email address or phone number you used with us and, if available, an order reference. For Facebook sign-in data, say that you used Facebook Login and provide the name or email associated with your FlowersGhana account. Gift recipients and people without an account can identify themselves using the contact details used for delivery or support. If you no longer have access to the original email, tell us and provide a contact method where we can reply.
3. Verification and processing: We may ask for the minimum additional information needed to verify that the data belongs to you or that you are authorised to act for that person. Never send passwords, access tokens, payment-card details, or verification codes. We will explain any verification needed and process the request under the applicable requirements.
4. Confirmation and follow-up: We will reply using your supplied contact method to explain the outcome, including what has been deleted or anonymised and any information that must be retained and why. You can follow up in the same email thread. If more time or information is needed, we will explain this and the expected next steps.

Your request can cover your FlowersGhana account and profile, Facebook or Google connection data held by us, browser-to-customer associations, contact and delivery details, support or WhatsApp communications held by us, uploaded greetings, and other identifiable information we control. We may retain records required for an active order, accounting or legal obligations, disputes, or fraud and security needs, as described in our privacy policy retention section. Where deletion would affect an active delivery, we will explain this. Deletion of our records does not itself delete messages or records independently controlled by Meta, Google, OpenAI, payment providers, or another person.

2. Facebook Login and other Meta services

When you choose Facebook Login, we request public-profile and email permissions. Depending on your Facebook settings and the information Meta supplies, we receive identifiers, your name, profile picture, and email address to create or identify your FlowersGhana account and authenticate your sign-in. Our Facebook Login integration does not request permission to read your private Facebook messages or publish to your Facebook profile.

To delete Facebook-derived data held by FlowersGhana, follow section 1 and mention Facebook Login. You may also remove FlowersGhana from Facebook's Apps and websites settings to stop the connection. Removing the connection alone does not delete the FlowersGhana account or previous orders; the same email deletion process remains available even after you remove the app or lose access to Facebook.

3. WhatsApp communications

If you contact FlowersGhana on WhatsApp, we and Meta/WhatsApp process your phone number, profile information made available to us, message content and attachments, and message delivery or read information to handle the conversation and provide customer support. Where we enable automated order alerts through the WhatsApp Business Platform, those alerts use your phone number and relevant order or delivery details to provide the updates you have agreed to receive.

Providing a delivery phone number or accepting this privacy policy does not by itself opt you into WhatsApp messages. We require the recipient's permission for business-initiated WhatsApp messaging. You can ask us to stop WhatsApp messages by replying “STOP” or contacting support@flowersghana.com. Marketing choices are separate from necessary order communications through other available channels. To request deletion of WhatsApp-related records held by FlowersGhana, follow section 1. Meta/WhatsApp also processes data under its own privacy policy; deleting our copy does not delete copies held in your chat or independently by Meta.